Terms of service

TERMS OF SERVICE

KUNJINA

Last Updated: October 8, 2026

1. OVERVIEW

Welcome to KUNJINA. These Terms of Service govern your access to and use of our website, products, and services.

KUNJINA is a fashion brand based in Addis Ababa, Ethiopia, specializing in contemporary ready-to-wear clothing and accessories inspired by craftsmanship, culture, and individuality.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to KUNJINA. The terms "you" and "your" refer to visitors, customers, and users of our website.

By accessing our website or purchasing from KUNJINA, you agree to these Terms of Service and our applicable policies. If you do not agree, please refrain from using our website.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

2. PRODUCTS AND CRAFTSMANSHIP

KUNJINA offers thoughtfully designed clothing and accessories, incorporating locally sourced materials, traditional textiles, and contemporary design.

We make every effort to accurately represent our products through descriptions, photographs, measurements, and pricing.

However, please note:

Product colors may vary slightly depending on your screen settings and lighting conditions.
Handwoven textiles may feature subtle variations in texture, pattern, or color due to their artisanal production.
Measurements may vary slightly due to fabric properties and manufacturing processes.
Certain designs are produced in limited quantities and may not be restocked.

These natural variations contribute to the individuality of our products and are not necessarily manufacturing defects.

Nothing in this section limits your legal rights regarding defective, damaged, or incorrectly described products.

3. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify our collections without prior notice.

Adding an item to your shopping cart does not guarantee its availability.

In the unlikely event that an item becomes unavailable after an order has been placed, we will contact you to discuss an appropriate alternative or arrange a refund for the unavailable item.

4. PRICING AND PAYMENTS

All prices are displayed in the currency indicated on our website.

We reserve the right to update product prices at any time without prior notice. Price changes will not affect orders that have already been accepted, except where permitted by applicable law.

Applicable taxes will be included in or added to the order total as indicated during checkout.

Payments must be completed using the payment methods available at checkout or otherwise expressly approved by KUNJINA.

Orders will only be processed once payment has been successfully confirmed, unless alternative payment arrangements have been agreed upon.

For international orders, currency conversion rates and additional bank or payment-provider charges may apply.

5. ORDERS AND ORDER CONFIRMATION

By placing an order through our website, you confirm that the information you provide is accurate and complete.

After placing an order, you may receive an email or other notification acknowledging receipt of your order.

An order acknowledgment does not necessarily constitute final acceptance of the order.

We reserve the right to refuse or cancel an order for legitimate reasons, including product unavailability, suspected fraudulent activity, or an obvious pricing error, subject to applicable law.

If payment has already been collected for an order we cancel, we will issue an appropriate refund.

6. SHIPPING AND DELIVERY

KUNJINA operates from Addis Ababa, Ethiopia, and may offer local and international delivery to eligible destinations.

Shipping options, delivery charges, processing times, and estimated transit periods will be communicated during checkout or through our Shipping Policy.

Please note:

Delivery estimates are not guaranteed unless expressly stated otherwise.
Delays may occur due to customs procedures, courier operations, public holidays, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate and complete shipping information.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, international customs duties and import charges are the responsibility of the customer.

Our responsibility for lost or damaged shipments, and the allocation of delivery risk, will be determined by applicable law and our published Shipping Policy.

For additional information, please refer to our Shipping Policy.

7. RETURNS, EXCHANGES, AND REFUNDS

We want our customers to feel confident in their KUNJINA purchases.

Requests for returns, exchanges, or refunds are handled in accordance with our published Return and Refund Policy and applicable consumer protection laws.

Eligibility may depend on the nature of the product, its condition, the reason for the request, and the circumstances of the purchase.

If you receive an incorrect, damaged, or defective item, please contact us with your order details and a description of the issue so that we can assist you.

Any restrictions applying to customized, altered, or specially produced items will be communicated before purchase and will not override mandatory consumer rights.

Please review our Return and Refund Policy before placing an order.

8. SIZING AND FIT

We encourage customers to consult the size guide and product measurements provided on our website before purchasing.

As sizing and fit may vary between styles, customers are welcome to contact us for assistance with sizing before placing an order.

Although we aim to provide accurate measurements and fit descriptions, individual fit preferences may differ.

Our Return and Refund Policy governs requests relating to sizing, subject to applicable law.

9. INTELLECTUAL PROPERTY

All content on the KUNJINA website, including original clothing designs, photographs, illustrations, graphics, logos, text, videos, and other creative materials, is owned by KUNJINA or used with appropriate permission.

Such materials may be protected by copyright, trademark, and other applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or use our intellectual property without prior written authorization, except as permitted by law.

You may share our publicly available content for personal, non-commercial purposes, provided that KUNJINA is appropriately credited and the use does not infringe our rights.

10. WEBSITE USE

By using our website, you agree not to:

Engage in fraudulent or unlawful activities.
Interfere with the security or proper operation of the website.
Upload malicious software, viruses, or harmful code.
Attempt to gain unauthorized access to our systems or customer information.
Use our website content or intellectual property unlawfully.
Misrepresent your identity or provide deliberately false information during a transaction.

We reserve the right to restrict access to our website where reasonably necessary to prevent misuse or protect our customers and business.

11. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and up to date.

Occasionally, typographical errors, omissions, or inaccuracies may occur in product descriptions, pricing, promotions, availability, or other content.

We reserve the right to correct such inaccuracies and update information in accordance with applicable law.

If a correction materially affects an order you have already placed, we will notify you and explain the available options.

12. THIRD-PARTY SERVICES

Our website may use third-party services, including Shopify, payment providers, delivery companies, and other technology partners.

Certain services may be governed by the respective providers' terms and privacy policies.

We are not responsible for third-party websites or services outside our control, except to the extent required by applicable law.

13. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

We collect and process personal information necessary to operate our store, fulfill orders, communicate with customers, and provide relevant services.

The processing of personal information is governed by our Privacy Policy and applicable data protection laws.

By using our website, you acknowledge that your personal information will be handled as described in our Privacy Policy.

14. LIMITATION OF LIABILITY

KUNJINA makes reasonable efforts to maintain the accuracy, security, and availability of its website and services.

However, we cannot guarantee uninterrupted or error-free access to the website.

To the maximum extent permitted by applicable law, KUNJINA will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, intentional misconduct, or other responsibilities protected by applicable law.

These Terms do not affect your mandatory consumer protection rights.

15. CHANGES TO TERMS OF SERVICE

KUNJINA reserves the right to update or modify these Terms of Service from time to time.

Any revised Terms will be published on this page with an updated revision date.

Changes will apply prospectively unless otherwise permitted by applicable law.

We encourage customers to review these Terms periodically.

16. GOVERNING LAW

These Terms of Service are governed by the applicable laws of the Federal Democratic Republic of Ethiopia.

Any disputes arising from the use of our website or purchase of our products will be addressed in accordance with applicable law and the jurisdiction of the competent courts.

Nothing in this section removes mandatory legal protections available to customers in other jurisdictions where those protections apply.